Mobile Check-in FAQs

Here are some frequently asked questions and answers. Please call us if you have any further questions that aren’t answered here.

704-932-1182

A staff member will call you to communicate instead of sending text messages.

Reply “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.

Mobile check in is for clients/patients in our parking lot. Signs at our door and in the parking lot have instructions on the mobile check-in procedure.

We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.

We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you’ve provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately at 704 932-1182.

  • Priority 1: May survive if life-saving measures are applied. Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
  • Priority 2: Likely to survive if care is given within hours. Examples: closed fractures, diarrhea, actively vomiting, and bowel obstruction..
  • Priority 3: Non-life-threatening conditions. Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.
Please call ahead (704) 932-1182. Upon arrival, bring your pet to the front door immediately where a staff member will admit them. Complete the online check-in and registration process from your vehicle.

Mobile Check-in FAQs

Here are some frequently asked questions and answers. Please call us if you have any further questions that aren’t answered here.

704-932-1182

A staff member will call you to communicate instead of sending text messages.

Reply “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.

Mobile check in is for clients/patients in our parking lot. Signs at our door and in the parking lot have instructions on the mobile check-in procedure.

We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.

We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you’ve provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately at 704 932-1182.

  • Priority 1: May survive if life-saving measures are applied. Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
  • Priority 2: Likely to survive if care is given within hours. Examples: closed fractures, diarrhea, actively vomiting, and bowel obstruction..
  • Priority 3: Non-life-threatening conditions. Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.

Please call ahead (704) 932-1182. Upon arrival, bring your pet to the front door immediately where a staff member will admit them. Complete the online check-in and registration process from your vehicle.