We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you’ve provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately at 704 932-1182.
- Priority 1: May survive if life-saving measures are applied. Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, traffic accident, difficulty breathing, urinary tract blockage, and heat stroke.
- Priority 2: Likely to survive if care is given within hours. Examples: closed fractures, diarrhea, actively vomiting, and bowel obstruction..
- Priority 3: Non-life-threatening conditions. Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.